Outsourcing Cybersecurity: What To Look for in an IT Security Partner

team looking at computer discussing cybersecurity partner

During the second quarter of 2022, there were 52 million data breaches. A cybersecurity partner can help your business avoid being one of those statistics. With the ever-growing threat of cyber attacks, more and more businesses are looking to outsource their IT security needs. But with so many options out there, how do you know which one is right for your business?

Here are a few things to look for when choosing an IT cybersecurity partner:

1. Technical Capabilities

When it comes to cybersecurity, it is important to have the right technical capabilities. This means that you need to have the right tools and equipment to protect your computer systems from attacks.

When looking for an IT security partner, here are things to look for: 

Proactive Monitoring

Does your provider have the ability to monitor what’s happening on your network and proactively fix potential problems?

Cybersecurity Tools and Technologies

What cybersecurity tools and technologies does the provider use? Do they have experience with the tools and technologies you are already using?

Cybersecurity Certifications

Does the provider have any relevant cybersecurity certifications?

2. Industry Experience

An IT cybersecurity partner with industry experience knows what to do when there is a problem and will be able to quickly resolve any issues.

Ask the following questions when deciding if an IT professional is right for your business:

Sector Experience

Does the provider have experience working with organizations in your industry? Do they understand the unique cybersecurity challenges faced by your sector?

Company Size Experience

Does the provider have experience working with organizations of your size? Do they have enough staff to support your organization?


Is the provider familiar with the laws and regulations in your country or region? Do they have staff who can speak your language?

3. Client References

When considering the client references of a potential IT cybersecurity partner, you will want to search for these things:

Case Studies

Does the provider have any case studies or testimonials from current or past clients?


Can the provider provide you with information for references?

4. Pricing

Pricing is always an important consideration when selecting any type of service provider. When it comes to IT cybersecurity, you need to find a partner that is affordable and offers a pricing model that fits your budget.

Here are questions to ask when looking into pricing for an IT professional:

Pricing Model

Does the provider offer a fixed-price or pay-as-you-go model?


Does the provider offer any discounts for long-term contracts or prepayments?

Contract Length

What is the length of the contract? Are there any early termination fees?

5. Service-Level Agreements (SLAs)

When selecting an IT cybersecurity partner, you should always review the service level agreement (SLA). The SLA should outline the expectations of both parties and what will happen if those expectations are not met.

Inquire about these items on an SLA:

Uptime Guarantee

Does the provider offer any uptime guarantees? If so, what is the percentage?

Response Time

How quickly does the provider respond to customer inquiries or cybersecurity incidents?


What hours is the provider available? Are there any blackout periods?

6. Support

When selecting an IT cybersecurity partner, you need to make sure that they offer the level of support you need. This includes 24/7/365 customer support and access to a knowledgeable support team.

These are important support items to look for with an IT professional:

Live Chat

Does the provider offer live chat support?


Does the provider offer 24/7/365 phone support?


Does the provider offer email support?

7. Implementation and Onboarding

When you are ready to implement a new IT cybersecurity solution, you need a partner that can help you with the implementation and onboarding process.

The provider should be able to:

  • Help you select the right tools and technologies for your organization
  • Train your staff on how to use the new tools and technologies
  • Provide support during the implementation process

Find Your Cybersecurity Partner with Results Technology

If you are looking for an IT cybersecurity partner that can provide you with the technical capabilities, industry experience, and pricing that you need, Results Technology is here to help. We offer a wide range of cybersecurity services, including managed security services, incident response, and vulnerability management. We also have experience working in different sectors and with companies of all sizes.
Contact us today to get started.