MANAGED IT SERVICES

We stand behind our managed IT services and believe you’ll be satisfied. However, in the unlikely event that you are not satisfied with our services, you may cancel your agreement.

Our Managed IT Services include your very own Chief Technology Officer (CTO). A CTO is someone whose primary responsibility is to provide guidance on all technical issues facing your business. All of our clients work directly with a CTO to receive unbiased expertise on critical IT business decisions including security and compliance risks and IT planning and budgets.

Quarterly IT Reviews facilitates a process to make sure your managed IT services are meeting your short-term and long-term business goals. Every three months we’ll sit down with you and have a high-level discussion on customer satisfaction, business requirements, budgeting issues, and how best to provide maximum ROI.

A yearly in-depth analysis of your company’s IT health enables us to identify issues and measure the alignment of your company’s IT health with your business goals. RESULTS’ Chief Technology Officer will review this with you and make recommendations for the next twelve months.

We believe in documenting everything. Documenting your IT Policies and Procedures, Disaster Recovery Plans and other important technical information is vital to ensuring that everyone in the company has access to and follows the policies that you have set up.

If you are informed you’ll make better decisions. That’s why our managed IT services include providing each client with their own web portal where they can review, manage and approve all IT related activities.

When a computer is not responsive, it slows everyone down and makes for frustrated employees, and sometimes, unhappy customers. One call to our Service Desk and you’ll have a team of experts working to remediate the problem quickly and efficiently.

Keeping your computers working and your employees productive is our number one objective. If we can’t fix your problem remotely, we will promptly come to your office, free of charge. We can also loan you replacement equipment if needed.

Training your employees to recognize email phishing attempts can dramatically reduce your company’s exposure to data loss. Our Security Awareness Training also provides a documented way to meet IT training compliance requirements.