Careers

RESULTS Technology is looking for a Systems Administrator to provide technical IT support to users in a time-efficient and accurate manner. Candidates must have excellent customer service skills and be passionate about technology and helping people. As a Systems Administrator, you will be the customer’s first contact when calling in with an issue. You must be capable of collecting information through customer conversation and solving basic to advanced computer problems like password resets, advanced troubleshooting, and installing software.

This is a full-time, salary position that pays $35-$50,000/year. RESULTS Technology offers health, dental, vision and supplemental insurance, 401K, PTO, and pre-tax flexible spending accounts. We are an equal opportunity employer.

Responsibilities of a Systems Administrator:

• Provide first-level contact and convey resolutions to customer issues.
• Walk customers through the problem-solving process.
• Track, route, and properly escalate unresolved queries to the next level of support.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Provide after-hours and on-call support as needed.
• Other duties may be added and/or assigned as needed by supervisor.

Required Experience/Skills:

You must have an Associate’s Degree in Information Technology, Computer Science (or equivalent) and excellent customer service skills to perform this job successfully. Other important skills include:

• One year experience in providing help desk support.
• Strong documentation skills and keen attention to detail.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Must want to be part of a team.
• Must be reliable.
• Exceptional interpersonal skills, with a focus on building rapport, listening, and questioning skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Proficiency in English
• Have a valid driver’s license and able to lift and carry basic computer equipment.

Desired Experience/Skills:

• Prior experience working for a Managed Services Provider
• Desktops/Laptop Hardware experience
• Computer Peripherals (Sound, Monitors, Mouse, etc.)
• Current Microsoft Windows Operating Systems
• Current Apple Computer Operating Systems
• Encryption Software
• Microsoft Office
• Banking Software HUGE plus
• LAN/WAN/Firewall
• Email/Exchange
• Virus Scans and Removal
• VPN
• Active Directory

Who we are:

RESULTS Technology is a leading provider of proactive IT solutions for small and mid-sized businesses. We are consistently ranked as one of the best IT firms in both Kansas City and St. Louis. RESULTS is a fast paced, energetic IT company that thrives on fresh new ideas to meet our customers’ needs. Our culture is fun loving, hardworking and results oriented. Everyone plays a part in our success.

Our Culture:

We tend to be a little different here at RESULTS Technology, we like to laugh, have fun, enjoy each other’s company, compete with each other and HELP each other. In other words, we like to enjoy our work and enjoy who we work with.

We do not micromanage – we hire adults who can work within the guidelines of the company and accomplish their tasks without being watched. We expect our employees to have relationships with both coworkers and clients.

Plan to learn it all. We create well-rounded technical people who can go into any environment, figure out the issue, and implement a fix, regardless of technology.

Our Location:

This is a full-time 100% remote position. You will work from your home but may need to occasionally visit our client’s offices so you must live in the KC metro area.

Why should you apply?

This position can start immediately for the right person, and you will be thoroughly trained in a supportive encouraging atmosphere. You start earing PTO on day one and we are closed on major holidays.

Equal Opportunity Employer:

RESULTS Technology is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RESULTS Technology makes hiring decisions based solely on qualifications, merit, and business needs at the time.