Our Approach
Our Biggest Differentiator
Our approach to technology services is also our biggest differentiator. We know there are other companies out there that offer managed technology services, business continuity, disaster recovery, backup, cloud computing and so on. That’s why we go beyond what is the norm. Here’s how we strive to set ourselves apart from the competition.
Below is a list of the things that we do differently than our competitors:
- IT Health Assessment – Free in-depth IT Health Assessments are offered to all businesses considering using RESULTS’ technology services. Other IT service providers may also claim to offer this service, but they generally just use an electronic gathering tool and then give you a summary of your IT infrastructure.
Our IT Health Assessment is much more in-depth. We use on-site observation, external vulnerability scans and client interviews in addition to data collection tools to generate a report that we discuss with you and give to you to keep. This kind of in-depth data can help you make critical business decisions today and better plan for your company’s future. You won’t find this level of detail anywhere else – especially for free.
- Our Chief Technology Officer - RESULTS Technology is proud to be one of the VERY few companies in the region who offer an actual Chief Technology Officer (CTO) as opposed to a “virtual CIO” like many of our competitors. This type of personal service enables you consistent, unbiased, expert consultation on your most important business investment – technology.
- IT Documentation - RESULTS Technology is the only technology services provider who provides you with a package containing all the documentation you require to meet regulatory requirements. Documentation prepares you for disasters, help to educate staff, and streamlines operations.
- Flat Rate Fee Structure – We don’t nickel and dime you every time you need a service. Our technology service solutions include everything you need at an affordable, predictable fee. Some computer service companies have several confusing packages or charge you as you go, depending on what service you’ve used that month. RESULTS’ flat rate is transparent and easy to understand, making it easier on your budget.
- Quarterly IT Review – RESULTS provides each of its clients, regardless of size, a Quarterly IT Business Review. While most services providers have some sort of client review process, very few do anything other than provide a listing of the status quo. At RESULTS, QBRs are in-depth and always performed by a qualified Customer Services Manager who discusses your level of customer satisfaction, any new business requirements, your budgeting issues, and how best to utilize technology to provide maximum ROI.
- Satisfaction Guarantee – Unlike our competitors, if you’re unhappy with our services, you have the option to terminate your contract. Simply give us 30 days to remediate whatever it is you’re unhappy about. If after that 30 days you are still not satisfied, you’re free to cancel your contract with no penalties whatsoever… It’s as easy as that.
Download the e-book "Top Reasons to Outsource Your IT"
Below are examples for the Company, the Finance Department, and the IT Manager to show simply how Outsourcing provides a measurable competitive advantage.
The Many Benefits to the Company from Outsourcing
The direct and indirect cost of an internal dedicated resource to manage a company’s infrastructure is generally 25 to 30% higher than outsourcing.
Outsourcing companies work proactively to reduce problems before they occur and then have ample staff on-hand to handle problems quickly when they do arise, allowing your staff to stay productive.
Nobody likes computer problems. When an outsourcing company is involved, not only does your staff have quick access to help when they need it but they will have fewer IT problems to begin with.
Quality outsourcing companies provide detailed IT Health Reports, giving management the information it needs to make informed IT decisions.
You receive an exponential increase worth of technical expertise for less than the cost of one employee.
Internal IT resources must keep on top of the latest technology to be effective. Their training and certifications comes affects your bottom line. Outsourcing companies spend thousands of dollars on specialized training to ensure their engineer’s skills are up-to-date at no additional costs to you.
A quality outsourcing company will meet with you frequently to discuss your current IT situation and give you independent, unbiased advice on how to utilize IT for your business.
Quality outsourcing companies include the services of a Chief Technology Officer. This individual is responsible for making sure you are following the procedures and policies that enable you to meet your compliance needs (if applicable) and ensure you have the documentation to back it up including Disaster Recovery and Business Continuity Plans, Risk Assessments, and Planning documents.
When you outsource your IT you get an entire department of dedicated, certified, professionals with deep knowledge of IT.
How Outsourcing Assists the Chief Financial Officer
When IT is outsourced the annual cost of support can be easily and accurately calculated based on a fixed price.
Antivirus, SPAM Filtering, Content Filtering, Firewalls, Business Continuity Resources, Backup Licenses and Renewals are all costs absorbed by the IT company.
Keeping abreast of emerging technology requires ongoing training. With outsourcing, this is no longer the responsibility of the company.
Allowing for annual leave and public holidays, internal resources need to be available for approximately 46 weeks per annum, and a large proportion of that time is spent performing menial tasks that aren’t measured or reported on. Outsourcing those tasks means you have accurate costing. More importantly, resources can be utilized to develop business related applications to support the company.
How Outsourcing Assists an IT Manager
Networks are monitored in real time and issues are identified and addressed as they arise.
Good outsourcing companies work proactively to maintain your network, reducing the time spent reacting to network instability issues.
Good outsourcing companies provide monthly IT health reports which give IT Managers a basis from which decisions can be made on future requirements.
Outsourcing provides increased resources both in actual numbers of people available to manage multiple concurrent requirements, but also in specific technical certifications.
IT Managers should work “on” their company’s Information Technology – not “in” it. Too often this isn’t the case, as they find themselves becoming an “IT Doer” not an IT Manager.