FAQs

The section “Our Approach” discusses all the ways in which we are different than our competition.

Flat Rate Fee Structure – We don’t nickel and dime you every time you need a service. Our full service packages are based on the number of full time employees you have that require a workstation and include everything you need at an affordable, predictable fee. Some computer services companies charge you as you go, depending on what service you’ve used that month. RESULTS’ flat rate is transparent and easy on your budget.

An IT Health Assessment will be provided at no charge and is intended to sample your IT environment and provide your company with a view of your overall IT health and exposure to IT risk. Additionally, it provides RESULTS the basic information needed to determine how we can best serve you.

We prefer monthly payments. Discounts are given for two or three year terms. You may also cancel this agreement at any time with cause, without penalty, as long as you give us 30-days’ written notice to cure.

The agreement locks in the base rate for the term of the contract.

There are three primary situations when you may incur additional charges:

  • You have increased your employee count or added locations;
  • You have added new hardware or software and require services or materials for installation (note: service for updating or upgrading existing servers or workstations to new hardware is included).
  • You have requested extended hours or holiday service.

RESULTS has a guarantee performance clause that provides for notification of non-performance with a 30 day cure period. If not cured, the client can terminate with no additional fees.

No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Should you have an outage of failure, we will resolve any IT problems without billing you additional fees.

All of RESULTS Service Desk employees are located in Kansas City and St. Louis.

All service desk staff are employees of RESULTS Technology.

Our first level service desk staff are considered Type 2 technicians which means they are capable of handling advanced technical troubleshooting and analysis.

RESULTS employs top tier technicians. If the first level of help cannot solve your issue it is escalated up to the next tier of specialist. A manager is also automatically alerted of the potential need to reschedule personnel. The customer is informed of the status.

Most importantly, your employees will be expected to communicate with our staff in a timely and respectful manner. We also expect employees to not shut their computers down at night so that we can do any needed maintenance during your non business hours. We also highly recommend that all employees go through our security awareness training which educates them on how to avoid viruses and hackers.

Most maintenance is done after hours at no extra charge to you. You will be notified in advance.

Replacement of equipment with the same version of software is covered. Other upgrades to software are not covered.

Do you have more questions? Contact Us! 877.435.8877 or info@resultstechnology.com