Systems Engineer

Responsibilities Include:

• The ability to see projects through to completion and function in a team environment.
• Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives.
• Work with all levels of the organization to define business requirements and systems goals.
• Identify and resolve business systems issues.
• Assist in software releases and rollouts according to Change Management best practices.
• Act as an escalation point for advanced help requests.
• Escalate problems through the appropriate channels.
• Apply diagnostic utilities to aid in troubleshooting.
• Install and upgrade software and hardware, hardware, implement file backups, and configure systems.
• Test fixes to ensure problem has been resolved.
• >Perform post-resolution follow ups with Engineers as required.
• Be able to work with the sales department in a Presales capacity.
• Reinforce and self-manage SLAs to ensure end-user expectations.

You must have an associate degree in Information Technology/Computer Science (or equivalent) and/or 4 year’s equivalent work experience.

• Advanced Knowledge of computer hardware
• 5 years of experience with
  • desktop systems up to Windows 10
  • Microsoft SQL / Exchange / Office 365
  • server systems up to Server 2019
  • network design, architecture, and implementation
• Extensive application support experience
• Working knowledge of a range of diagnostic utilities
• Exceptional written and oral communication and interpersonal skills.
• Strong documentation skills and keen attention to detail.
• Ability to conduct research into a wide range of computing issues is required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Experience with O365, Meraki, Autotask, Datto, and SonicWALL a plus.

You are extra qualified if you have supported IT systems for financial institutions (Banks, Credit Unions, etc) or have prior experience working for a managed services provider!

As there will be occasional need for onsite visits, candidates vaccinated against COVID-19 are preferred.

This is a full-time position that will pay between $50-$75,000/year, depending on experience. Hours of operation are Monday through Friday, 7am to 6pm CST. Our staff works varying 8 hours shifts, ensuring that we are available to service our clients. Our Service Desk does participate in an on-call rotation to service any after-hours and emergency requests. Some after-hours work may be required to facilitate work on time sensitive service requests and completion of projects. We are closed on major holidays.