November 25th, 2015

Adam Hurshman

Adam is one of the new technicians that came to RESULTS through the VisionPace IT merger this past summer, and boy are we lucky to have him! This multi-talented service desk employee not only excels in fixing computers, solving IT problems and teaching clients how to use their computers, but he’s also a skilled ice skater and instructor.

Adam grew up on a 650 acre farm in Butler, Missouri, surrounded by farm animals and five sisters. Talent and brains runs in his family as everyone either sings, skates, or is some kind of doctor. Adam moved from Butler to Kansas City in his 20s, and went to work for Gateway in the early 90s when home computers were just becoming commonplace.

After leaving Gateway Adam took classes at DeVry University before joining Sprint’s 4G project, where his specialty became IT training. He eventually started his own computer technology support company, Your Mobile IT in Kansas City which he ran for three years. After closing that business he joined VisionPace IT, which gave RESULTS the opportunity to add him to our already excellent staff in July.

Currently, Adam enjoys helping RESULTS customers, teaching ice skating and is assisting his dad’s own computer support company in Butler (in his spare time!). Obviously, Adam likes to stay busy so he’s in the perfect position here at RESULTS!

November 23rd, 2015

People want to read your blog. You may not think it’s true, but the fact of the matter is that someone somewhere is looking for information on a subject you know inside and out. Of course, this information has to be presented in way that is engaging and unique to stand out and catch people's attention as perhaps incorporate key search terms. But with a little work your blog can become an asset for your company. Here are a few tips to make it happen.

We’re not here to judge. However, if any one of these scenarios resembles the current state of your blog, it might be time to do something about it. We know you’re busy and that the last thing you want to do is write about your business but, with content that is carefully crafted and curated, your company will have an unique asset that can help lead your marketing, by establishing you as an expert in your field, and promote sales efforts by driving people to your website.

You’re probably wondering where to begin. Well go ahead and reset the password for your WordPress or Tumblr account, because we have a few pointers to help you get started.

Use your blog to build your brand identity

For small and medium-sized businesses, it can be difficult to build a brand identity. You have your logo and colors, but what does your brand consist of beyond that? What is its personality, what characteristics does it have, and what is its tone? These are just a few of the questions you need to consider before you begin writing your blog posts, or having someone else write them for you, of course, which is a good option for busy business people.

A blog that reflects the personality of your business helps to give you a brand identity in the minds of readers by letting them know just what your company is. A hardware store is most likely going to want the contents of its blog to be straightforward, reliable and no-nonsense, while a marketing company is likely to have a blog that shows off its creativity, playfulness and skill at design and wordplay. This is your chance to develop your company’s identity, and explore just how you wish to be perceived by online readers.

Tip: Before starting to write posts for your blog, picture your business as a person, and write down what this person would say and how they would say it. This should be used as the foundation for each and every blog post.

Create a strategy and schedule for your blog

A clearly defined schedule and game plan for your blog will help make sure that once the ball starts rolling, it keeps rolling. Your goal from a scheduling perspective should be to have at least one new post a week. More is always better, but weekly posts will at least let both readers and Google know your site is still active.

In terms of a blogging strategy, don’t feel like every post needs to be a second coming of The Odyssey. Sometimes all you need to do is come up with a quick tip, or share a video you think is useful to people visiting your website. Varying the the length and type of content featured on your blog is a good way to keep things fresh.

Tip: At the start of each month, you should come up with blog topics and a deadline for each post. This should help make sure content is always going up on your blog.

Lead and inform, but do not sell

One of the biggest challenges for small and medium-sized businesses with a blog is to keep the content related to your company without putting on the hard sell. Realistically, the goal of your blog should be to point people in the direction of your business without pushing them into buying something. They should be able to reach that conclusion organically.

Let’s use an auto parts store as an example. A blog on the quality of the windshield wipers it sells is unlikely to generate a lot of interest. That’s because it is not something that resonates with a lot of people. A post on the dangers of driving with old wiper blades, however, will help get readers more interested in investing in new blades. And the good news for them is that they can purchase new wiper blades right, without even having to leave your website.

Tip: In addition to creating informational posts, don’t be afraid to add blog posts about your employees, especially if you do not have dedicated staff pages on your website. This can enable people get to know the names and faces behind your business, and help potential customers to feel more comfortable with your company as a whole.

You made it to our blog, so there must be something to this whole blogging thing. Get in touch with us if you want to know more about how blogging, or any other technology-related tools, can help add value to your business. And of course, feel free to keep reading our blog while you’re here!

Published with permission from Source.

November 16th, 2015

BusinessIntelligence_Nov16_B Business Intelligence (BI) software has helped thousands of small and medium-sized businesses around the globe increase profits and improve efficiency. If you think your business will enjoy similar success by simply installing some software you are sorely mistaken. You must plan BI implementation wisely in order to see the results you want. Here are a few things you should take into consideration.

Quite a few business owners see other companies using BI software and tools successfully and hope to emulate those results. Unfortunately, BI goes far beyond installing a program on your employee’s computers and expecting them to churn out results because of it. In fact, without proper planning in place, you could end up losing money on your BI investment.

If you’re ready to bring BI software and tools to your small or medium-sized business but aren’t quite sure what your should be looking for, here are four things you need to consider during the planning process.

What data do you need to know

BI software is great at helping you obtain data and presenting it to you in all kinds of different ways. But it’s only helpful if you can actually use the information. Too many businesses jump on the BI software bandwagon because they hear about the great results other companies have achieved using these tools. However, if you don’t know what information you’re looking for or how to use that data to your advantage, BI software essentially becomes a toy for you and your staff to play with.

That’s why you need to fully understand what information and data your business needs before implementing any BI software. This will help you pick the best tool for your needs and then utilize it to great effect.

Create specific goals

When you are planning to implement BI software it is vital to have a specific endgame in mind. Increasing profits sounds great but it’s hard to utilize BI effectively when tackling a goal of that magnitude. Instead focus on performance metrics you can measure like higher closing rates or more online conversations. This will help make your planning easier and allow you to find the BI tools required to reach those goals as well as track your progress along the way.

Think about today and the future

It is important to not only think about BI software in correlation to your short term goals but your long term ones as well. You want to make sure your BI software is useful both now and in the future. Find something that can grow alongside your company over the long haul. You don’t want to constantly be changing or adding on to BI tools unless it is absolutely necessary. If possible, find BI solutions that are scalable and flexible so they can help over a longer period of time.

Keep it simple

Sometimes the desire to know more about your company can see you end up overloading your staff and employees with complex toolsets and data. The goal, especially for small and medium-sized businesses, should be data that is quickly accessible and easy to comprehend. This will allow you and your team to make speedy and informed decisions. Convoluting the process with unnecessary information or complicated process will only serve to negate what you are trying to do by installing BI software in the first place.

BI tools and software are designed to help you work smarter, not harder. When you plan to bring them to your company, this is something you will want to keep at the forefront of your decision making process.

If your company is looking to start utilizing BI tools, our team of experts can help. Together we can create a BI plan that works best for your business.

Published with permission from Source.

November 4th, 2015

164_mob_BFor nearly two months now, Apple’s iOS 9 has been available for upgrade. But if you have yet to make the switch, you may still be curious about its new features and whether or not they make it worth installing. If this is you, here’s what you need to know about iOS 9 and four of its most popular new features.

Introducing the News App

If you waste countless minutes everyday visiting different websites searching for your news, now you no longer have to. Pre-installed in iOS 9 is a new app called News. This app collects articles from a variety of news organizations and sources, and puts them in one place for your viewing convenience. Once you start using this app it will learn what type of stories you are interested in, and then gather articles to suit your unique tastes.

Improved Notes

The Notes app has gotten a major overhaul in iOS 9 and has some nifty new features. First off, you can now add checklists and bullets to your notes. So if you’re about do some shopping at the supermarket, forget about the traditional paper written grocery list. Instead, you can create your list in the Notes app and check off each item as you put it in your cart. Additionally, you can now insert maps or photos into a note, and even sketch a drawing with the tip of your finger.

Better battery

While a long battery life is not something smartphones are known for, the iPhone is making steps to improve it with iOS 9. The core technologies and built-in apps of the new OS now consume less power, which means you may be able to squeeze out an extra hour of battery life after updating.

Furthermore, iOS 9 now comes with Low Power Mode, which helps to conserve battery life. So if you’re nowhere near an outlet, and are praying you have enough power to last for the next few hours, Lower Power Mode is your savior. To turn it on, go to Settings and Battery.

And if these new battery improvements for iOS 9 aren’t already outstanding enough, now you can also find out which apps are sucking the most juice out of your battery. In Settings > Battery, click on Battery Percentage to see a list of apps you’ve used in the past 48 hours and the percentage of your battery life they have consumed. This will help you quickly identify the apps that are draining your power, so you can close them to prevent further battery loss.

Switching between apps is easier than ever

From time to time, every iPhone user needs to toggle between apps. Whether you’re switching between Mail and Safari, or Notes and iBooks, doing this can feel like an unnecessary annoyance as you are forced to return to your Home screen before switching. With iOS 9, not anymore. In a progression from the app switchers seen in previous iterations of iOS, now if you’re in Safari and want to return to your email, a little black button in the top left hand corner gives you the option. In this case, it will read Back to Mail. Just tap on it and you can return to your mail without first having to return to the home screen. This feature works for any two apps you’re toggling between.

So should you update to iOS 9?

Upgrading to iOS 9 is a big deal, as it is for any OS update to your iPhone. The reason? Once you do it, it’s nearly impossible to go back. While the four features mentioned above may sound appealing, here are some things to consider when deciding whether or not to update to iOS 9.

Owners of older versions of the iPhone, such as 4S, 5, and 5S, may be wary about reports that updating to iOS 9 has caused noticeable slowdown on these versions. For example, it can cause delays in launching and switching between apps, slow down camera performance, and lead to your phone taking longer to turn on.

However, it should be noted that if you choose to put off updating, you may leave your phone at risk to security vulnerabilities. What’s more, you may not be able to update to the latest version of apps as they will, at one point or another, no longer work with an older OS.

Whether you choose to update to iOS 9 or stick with your current version, our experts are happy to fill you in as to which is the best decision for you. Contact us today to learn more about iOS 9 or get support for any of your iPhone needs.

Published with permission from Source.

November 2nd, 2015

BusinessContinuity_Nov2_BThere is nothing worse for a company and its customers than being forced to close because of inclement weather. And with winter almost upon us once again, now is a good time to make sure your business continuity plan is prepared for anything and everything mother nature is looking to throw your way. By communicating with your staff and customers before, and during, a storm, you can ensure your company can make it through rain, sleet or snow.

While weather varies drastically depending on where you live, nowhere is immune from inclement conditions during the winter. It’s only a matter of time before your local weatherperson appears on TV warning you to brace for yet another “Storm of the Century”, and in turn everyone whips themselves into a frenzy preparing for the worst-case scenario.

However, you shouldn’t just be focusing on your personal affairs; you need to make sure your business is ready as well. Even if the forecast doesn’t turn out to be accurate, it’s always better to be safe than sorry. For this to happen, you will need to stay in constant contact with both your employees and customers before and during a storm to make sure they know what to expect. Doing this will help limit interruptions and make sure clients can adjust the expectations they have of your business. Here is how you can use communication technology to prepare for any possible service interruptions caused by bad weather.


The great thing about technological advancements over the past few years is that they allow for many employees to work from home, or from anywhere that has an internet connection. However, they must be prepared to do so. That means you should be letting employees know that there is a chance they might be working from home three or four days before a storm is due to hit. During this time, have your IT department or provider check with those employees to ensure they have the capabilities to work from home, even if it is in a limited capacity.

During this time, designate certain employees as flex workers if you can’t determine just how bad the weather will be the next day. This means that they will check the weather in the morning and come in if it is safe. They will also be in charge of informing other employees whether or not they will need to come into work.

Finally, make sure there is an updated spreadsheet or file with all your employees’ contact details, and that this is available to those who may need it. It is important that each person at your company is able to be reached via multiple channels, because you never know which services a storm may knock out. Having this ready before anything happens will allow for more efficient communication during inclement weather.


Your customers depend on you, and it is absolutely vital that you keep them informed of how the weather situation will affect your business. One of the easiest ways to do this is via social media. In the days leading up to the storm, let your followers know that you are keeping an eye on the situation, and provide contact information for someone at your company who can give them additional information if needed.

If your business will have to close because of bad weather, it’s good practice to announce it as far ahead of time as possible. Ideally this will be done on the night before or, at the latest, early in the morning of the closure. You don’t want customers trekking in three feet of snow to get to your shop or office, only to find out it's closed.

Make sure you get in touch with clients right away to inform them of any delays that might occur in delivering goods or services because of the office shut-down, and give them an estimate as to when your business will be fully operational again. Just because you aren’t responsible for the weather doesn’t mean you can stop being accountable altogether. Staying ahead of the game will prove to clients that your company is organized and prepared for anything.

Of course, communication is just one part of a comprehensive business continuity plan. Contact our experts today and find out how we can keep your company functional no matter the weather.

Published with permission from Source.

October 30th, 2015

Staci Pippin

If you are a client of RESULTS, you have probably talked with Staci. She is the friendly voice who picks up our service desk help line 99% of the time. She’s got that kind of personality that is perfect for a help desk: friendly, funny and smart. Clients LOVE her! Some of our clients call her when they have a technical problem, but some of them call just to chat. She’s that kind of a person.

But what else is there to this problem-solving super woman? Here are a few facts about one of your favorite RESULTS employees.

Staci was born in Kansas City but grew up in Buffalo Grove near NW Chicago. Yes, she is a lifelong Cubs fan. She is currently engaged, just bought a house, and has a 7 year old “daughter” named Missy, who is a miniature labradoodle, and a one year old “son” named Beta, who is a cockapoo mix. Staci intends to get his DNA analyzed and figure out exactly what he is. “He’s more of a clown than a dog!” Proof of his antics can be found on his Facebook page

Growing up, Staci was very close to her grandma, whom she considers the most superstitious person in the world. “Grandma was very superstitious so I know every superstition there is,” Staci explains. Although she claims to not be superstitious herself, she still automatically avoids situations deemed to be unlucky. “For example, you’re not supposed to let an inanimate object come between you and another person. If that happens, I find myself circling back and doing it again to fix the unlucky situation.”

Prior to joining RESULTS, she was a certified optician and managed several retail stores. She decided she needed a change in 2006 and joined RESULTS in the Asset Disposition department, selling odds and ends on eBay. She gradually worked her way up through the ranks to her current role as Service Desk Department Supervisor.

Staci’s favorite thing to do is ride roller coasters. “My favorite coaster was also my first coaster, the Tidal Wave at Great America in Chicago.”

When asked what she’s particularly good at, she doesn’t hesitate: “Talking to people!”

Boy is she in the right profession!

Topic Articles
October 26th, 2015

164_B_SecHow secure is your business’s network? If your organization lost access to all data for 48 hours due to a cyber attack, could you still operate? Today, small and medium-sized businesses are increasingly targeted by hackers. If your security isn’t up to par, you could suffer a drop in profits and a damaged reputation, and could even potentially go out of business. To prevent this from happening, here are a handful of rules to keep in mind when securing your SMB.

Recognize where your most critical data lies

Is it in the cloud? Hard drives? Backup disks? Mobile devices? Whether or not you have the budget and resources to adequately secure all of your data, the critical data that your business relies on must be sufficiently secure. If you’re unsure of what that is, ask yourself which data you would need to access within 24 hours of your business suffering a major disaster, in order to ensure your operations remained up and running. Once you’ve answered this question, talk with your IT managers to determine the security measures that need to be implemented to protect your most vital data.

Learn the basics

After you’ve bulletproofed your critical data, it’s time to arm your network with the basics. If you haven’t already done so, ensure that you have anti-malware protection on servers and endpoints, and firewalls for both wireless and wired access points.

If you have the budget, it’s worth seeking outside counsel from an IT expert fluent in today’s security best practices. They’ll ensure your business is protected from the latest cyber threats. However, if you don’t have the budget, then it’s time to take matters into your own hands. Read up on security trends, join technology networking groups, and ask your fellow business owners about their own IT security policies.

Cash a reality check

Bad things happen to nice people. Tornadoes, fires, thieves, and faulty technology couldn’t care less about how your business donates to local charities and supports your community’s youth sports clubs. What’s more, hundreds of small businesses across the country suffer severe data loss each year. Ignorance and turning a blind eye will not protect you, so make a wise decision and automate your data to be backed up daily. This allows your business to remain in operation if you’re hit by a security breach.

Dispose of old technology properly

Whether it’s a computer, server or tablet, any device that stores data on it must be properly disposed of when it conks out. Specifically, the hard disk must be destroyed completely. And remember, proper data disposal is not only limited to technology, as critical information is also revealed on paper files. So if you’re migrating the content of physical documents to the cloud, make sure to shred the paper versions too.

Mind your mobiles

The mobile age is here, and along with it come employees who may access your business’s critical information via their smartphones, tablets and other mobile devices. Recognize that many of these devices have different operating systems that require varying security measures. You and your IT manager should be aware of this, which leads to our last point...

Think policy

Have a policy for all your company’s devices. If you don’t inform your employees they shouldn’t access company information via their phones or tablets, then they’ll likely assume it’s okay to do so. But thinking policy doesn’t pertain only to mobiles. You should also determine acceptable online behavior for your employees, as well as how data should be shared and restricted. Put this in writing, and then have your employees read and sign it.

Of course, it’s not always wise to be overly restrictive. Rather the point is to have policies in place and make everyone in your organization aware of them because if you don’t each staff member will make up their own rules.

Are you concerned your business’s security isn’t up to par? Need the guidance of a seasoned IT provider who specializes in security? Talk to us today.

Published with permission from Source.

Topic Security
October 26th, 2015


Mike Gilmore, RESULTS’ Chief Technology Officer has just released an important White Paper on the steps you need to take if you are a Bank or other regulated industry, and are considering upgrading to Windows 10. If you are a RESULTS client, rest assured that we will take care of all of this for you. If you are not a RESULTS client, please read this important information before upgrading! Click here to download!

If you’d like to discuss any of this with Mike directly, please contact him at

You can also read Mike’s thoughts about this subject in this month’s “Show-Me Banker” Magazine, published by the Missouri Independent Bankers Association.

October 19th, 2015

164_B_ProdTechnology can be a blessing or a curse. It can lead to more business growth and productivity, or it can become a stumbling block that leads to downtime and distracted employees. So what are some of the biggest ways technology can hurt your business? Let’s take a look at four technology traps that every business owner should be aware of.

Broken Flow

To grow your business, boost profits, and create a valuable product that people will love, you need to develop an extreme amount of focus. Psychology refers to a process known as Flow, where the brain gets into a positive psychological state and people not only become incredibly productive and creative, but also perform at their best. They achieve both quicker and higher-quality results. In fact, a study by the global management consulting firm McKinsey & Company revealed that top executives were five times more productive when they were in a state of flow. So what does this have to do with IT? Technology that constantly breaks or malfunctions will prevent you and your employees from getting into a state of flow.


Let’s face it, broken technology is a distraction for many small to medium-sized business owners and their employees. And between the daily onslaught of internal email, social media, and meetings, staff are already distracted enough. If you throw faulty internet connections and servers into this equation, it obviously makes the problem even worse. One researcher from the University of California even found that once an employee is interrupted from their original task, it can take around 23 minutes for them to return to it. That adds up to not only a whole lot of wasted time, but also wasted money. Do your business, yourself, and your employees a favor: get your technology working seamlessly, because it’s one less distraction for your staff to deal with. An MSP can help.

Lack of expertise

People are most productive when they focus on what they do best. If your staff is not equipped to handle your IT problems, they shouldn’t be dealing with them. And if IT issues are killing your productivity on a daily basis, then your tech department is likely understaffed or not knowledgeable or effective enough to handle your problems. This is where an MSP can come in. MSPs focus on cleaning up IT issues for dozens of companies day in, day out. This is all they do, and that means they are specialists. So why not hand off the chore of technology to someone who knows what they’re doing? Then you can focus on what you do best: managing, leading, and growing your business.


As already mentioned, email is undoubtedly a distraction that is a bane for many modern-day businesses. Email can consume you and your employees’ day if you let it. So doesn’t it make sense to try and get it under control? A few ways you can do that include checking your email only at specific times of the day, unsubscribing from email lists that you don’t often use, and signing up for email and spam protection with your local MSP - who can help you keep the unnecessary emails out of you and your employees’ inboxes.

If you’re interested in learning how an MSP can help resolve your technology problems, get in touch with our experts today. We have a staff of seasoned professionals who have the singular focus of making your technology run seamlessly. And we’re ready to help your business become more productive.

Published with permission from Source.

Topic Productivity
October 12th, 2015

BusinessValue_Oct12_BEstablishing a well-thought-out search engine optimization (SEO) strategy goes a long way in ensuring your website gets the top spot in search results. Unfortunately, most business owners fail to recognize the importance of SEO, and are taken in by get-ranked-quick schemes that will not only damage their website reputation but also get them penalized by major search engines. Here are seven well-known SEO pitfalls you need to avoid at all cost.

You skip the keyword brainstorming phase

This is perhaps the biggest mistake you can make in your website creation plan. By not spending time on researching relevant keywords from the start, you are missing out on the opportunity to potentially generate a large amount of traffic. Without a comprehensive keyword list in hand, you will find it hard to add more keywords as your website grows and gains more authority.

Your content has too little or too much text

There’s no fixed formula when it comes to the length of your content - the number of words can vary greatly depending on your audience and the type of your website. The general rule of thumb, however, is to write content that is valuable for your visitors. Make sure your pages only contain relevant information, and don’t try to cram text just to put more copy on the page, because search engines will have a hard time identifying relevant content.

You’re using black-hat SEO techniques

It may be tempting to go after cheap practices that promise quick results, also known as black-hat SEO techniques. These methods include keyword stuffing, hidden keyword text, link buying, and so on. Some of these techniques may actually work, but only in the short run. Search engines are aware of black-hat schemes, and are continuously improving their algorithms to weed out websites that don’t abide by their guidelines to deliver the best user experience. So it’s best to focus your efforts on building a clean and stable SEO strategy.

You’re expecting quick results

Success doesn’t come easy in the SEO world. Ranking high in search results necessitates spending a substantial amount of time and effort. Don’t expect to earn a position on the first page of search engines immediately or overnight, because it will likely take months to see results. Be patient, and focus on creating great content and abiding by SEO best practices.

You’re not using blogging as a strategy

Most businesses don’t really have the chance to update their website often. Why? Because they can’t really update their “About Us” or their service pages as frequently as they would like - so their websites are just going to stand there dormant and outdated. The problem with this is that search engines don’t like inactive sites. If you have a blogging strategy, however, you have the opportunity to add a page, or pages, to your site at least once a month, if not once a week or better yet daily! The more new pages you add to your website, the more chance you have of getting higher rankings, which translates into more traffic and more leads.

Your website has an inefficient structure

Without a good website structure strategy, you’ll have a hard time trying to organize new categories, as well as information and promotional pages. Having a bloated and scattered site structure won’t do you any good when it comes to SEO, because you’ll only make it harder for visitors to navigate around your website.

You’re not going responsive

Search engines are now taking responsiveness into account when determining rankings. A responsive website adapts its page layouts to fit all screen resolutions and sizes, whether it’s being viewed on a desktop computer, laptop, tablet, or smartphone. You can greatly enhance the user experience and decrease bounce rates (the percentage of visitors who leave the website after visiting only one page). So if your website is not mobile-friendly, then it’s time to seriously consider a responsive design.

There are so many factors involved in search engine rankings, some of which are beyond your control. The important thing is to avoid making these SEO mistakes, and you’ll be on your way to online success. Want more SEO tips and techniques to add value to your business? Get in touch with our experts today.

Published with permission from Source.