Blog

February 25th, 2016

RESULTS Technology has three new hires: Dan Ford, Dan Medina and Dan Lankard.

Dan Ford is a Systems Engineer with more than 10 years’ experience as a technical analyst and six years as a systems administrator. He is originally from Texas and a graduate of Amarillo college. Dan Medina is our newest addition to the Service Desk. He is an Army veteran and a soon-to-be graduate of ITT Technical Institute. Our third Dan is Dan Lankard. He has been hired as our Quality Control Specialist. He is responsible for helping RESULTS’ Chief Technology Officer generate and distribute client reporting packages. We are very excited to be adding such experienced and knowledgeable people to our staff! Please join us in welcoming them to RESULTS!

Topic Articles, General
October 30th, 2015

Staci Pippin

If you are a client of RESULTS, you have probably talked with Staci. She is the friendly voice who picks up our service desk help line 99% of the time. She’s got that kind of personality that is perfect for a help desk: friendly, funny and smart. Clients LOVE her! Some of our clients call her when they have a technical problem, but some of them call just to chat. She’s that kind of a person.

But what else is there to this problem-solving super woman? Here are a few facts about one of your favorite RESULTS employees.

Staci was born in Kansas City but grew up in Buffalo Grove near NW Chicago. Yes, she is a lifelong Cubs fan. She is currently engaged, just bought a house, and has a 7 year old “daughter” named Missy, who is a miniature labradoodle, and a one year old “son” named Beta, who is a cockapoo mix. Staci intends to get his DNA analyzed and figure out exactly what he is. “He’s more of a clown than a dog!” Proof of his antics can be found on his Facebook page https://www.facebook.com/BetaLePew/.

Growing up, Staci was very close to her grandma, whom she considers the most superstitious person in the world. “Grandma was very superstitious so I know every superstition there is,” Staci explains. Although she claims to not be superstitious herself, she still automatically avoids situations deemed to be unlucky. “For example, you’re not supposed to let an inanimate object come between you and another person. If that happens, I find myself circling back and doing it again to fix the unlucky situation.”

Prior to joining RESULTS, she was a certified optician and managed several retail stores. She decided she needed a change in 2006 and joined RESULTS in the Asset Disposition department, selling odds and ends on eBay. She gradually worked her way up through the ranks to her current role as Service Desk Department Supervisor.

Staci’s favorite thing to do is ride roller coasters. “My favorite coaster was also my first coaster, the Tidal Wave at Great America in Chicago.”

When asked what she’s particularly good at, she doesn’t hesitate: “Talking to people!”

Boy is she in the right profession!

Topic Articles
September 24th, 2015

award #6The Kansas City Business Journal has recently ranked RESULTS Technology number six on its Top Computer Networking Companies list. Each year, the Journal gathers information for its annual rankings through the participation of managed service providers and IT service providers in an annual survey. The Journal publishes lists each issue delivering a detailed picture of the corporate, professional and industrial segments of Kansas City. RESULTS moved up two spots from number eight last year.

“This validates that RESULTS is providing our clients with the right solution,” said Patrick Murphy, President. “RESULTS Technology is based on the concept that we deliver “Worry-Free IT” by managing, measuring, reporting, using, and maximizing our customer’s IT assets. To receive this ranking for it is just icing on the cake.”

“I’m very proud to be part of an exceptional team of people who are committed to excellence in everything they do. RESULTS Technology has not only transformed current IT practices by focusing on the person rather than the technology, but is leading the way in providing managed computer services to small business owners across Kansas City and St. Louis,” said John French,” Chairman and CEO of RESULTS Technology.

More information

Topic Articles
August 12th, 2015

By Mike Gilmore, RESULTS Technology Chief Technology Officer

As an IT Auditor with responsibility to assure information security, I’m often asked “what is the one thing that keeps you up at night that could result in a data breach?” My simple answer is “social engineering.” Television and the movies might lead you to believe that the world is full of hackers using sophisticated technology to subtly sneak through your defenses. But the truth is that the bad guys are using common internet features like email, social media and web sites to trick you into opening the door for them. Fortunately, there is something you can do to shore up your virtual walls against the attacking hordes. Read More

Topic Articles
April 13th, 2015

(Lenexa, KS, March 27, 2015)RESULTS Technology, a managed technology services firm headquartered in Kansas City with offices in St. Louis, today announced it has once again achieved SSAE 16 SOC II compliance for 2015. SSAE 16 (Statement on Standards for Attestation Engagements No. 16) is the gold standard for the validation of a service organization’s operations and procedures. RESULTS is audited annually in nine specific areas including all aspects of data and physical security, data backup, network monitoring, change management and systems maintenance.

“Successfully completing the SSAE 16 audit demonstrates that we are committed to best practices and continually ensure our process management meets the highest industry standards,” said Mike Gilmore, Chief Technical Officer at RESULTS Technology. “Our ability to successfully pass this rigorous, in-depth audit verifies RESULTS has the proper controls and processes in place to deliver the high-quality services our customers expect.”

The completion of the audit is of particular importance to RESULTS’ financial services customers for which SSAE 16 compliance is often a requirement. The audit was completed, Mayer Hoffman McCann P.C., a top ten national accounting firm.

About RESULTS Technology

RESULTS Technology is a leading provider of proactive IT solutions for small and midsized businesses. Founded in 1992, our full-service technology solutions include RESULTS Information Technology Administration (RITA™), a family of Managed Services that provides our clients with the peace of mind that their network and the invaluable data it holds are properly maintained and secure. All of our services are delivered with a consultative approach and supported by our own in-house expert team of engineers. Headquartered in Lenexa, Kansas, RESULTS Technology is consistently ranked as one of the best IT firms in both Kansas City and St. Louis. The firm was named one of the Top 25 Small Businesses in 2014 by ThinkingBigger Media. For more information, visit http://www.resultstechnology.com or call 913-928-8300.

Topic Articles
February 26th, 2015


(Kansas City –ALSO ST. LOUIS, February 20, 2015) – Nathan Keller has joined RESULTS Technology, a managed technology services firm with offices in St. Louis and Kansas City, as Vice President of Business Development. 63005 63005

Keller comes to RESULTS Technology with several years of sales and business strategy development experience. Most recently he served as the director of business development for ATB Technologies where he was responsible for all sales activity including cold calls, networking, price negotiation and existing account development. Prior to that he served in a similar role for Contegix, a managed hosting and cloud computing company in St. Louis.

“We are pleased to welcome Nathan to RESULTS Technology’s executive management team,” said Patrick Murphy, President of RESULTS Technology. “Nathan brings to RESULTS a stellar track record of developing, implementing and executing sales growth strategies and consistently improving the performance of the sales organizations that he has managed. He knows what it takes to bring an organization to the next level and will bring that experience to RESULTS Technology’s sales teams.”

“RESULTS Technology is a well-respected company,” added Nathan. “I’m excited to be part of the team and utilize my experience and one-on-one approach to providing top-notch service and support to customers in my territory. I’ve been immersed in the industry for many years and look forward to working with my customers to understand their technology needs and come up with a solution that best fits those needs.”

Keller graduated from the University of Tulsa in business management and is on the Board of St. Louis Children’s Hospital in St. Louis.

About RESULTS Technology

RESULTS Technology is a leading provider of proactive IT solutions for small and midsized businesses. Founded in 1992, our full-service technology solutions include RESULTS Information Technology Administration (RITA™), a family of Managed Services that provides our clients with the peace of mind that their network and the invaluable data it holds are properly maintained and secure. All of our services are delivered with a consultative approach and supported by our own in-house expert team of engineers. RESULTS Technology is one of only two IT companies in the region who have an SSAE16 certification. This certification is the gold standard for service organizations and ensures that our firm’s controls have been strictly assessed by a third party auditor. Headquartered in Lenexa, Kansas, RESULTS Technology is consistently ranked as one of the best IT firms in both Kansas City and St. Louis. The firm was named one of the Top 25 Small Businesses in 2014 by ThinkingBigger Media. For more information, visit http://www.resultstechnology.com or call 913-928-8300.

January 28th, 2015

(Lenexa, KS, –January 26, 2015) – RESULTS Technology, an award-winning Kansas City-based technology consulting firm, announces senior leadership changes with John French named Chairman and CEO. Patrick Murphy has been promoted to President.

As Chairman and CEO, French is responsible for driving business strategy as well as marketing, service quality, and future mergers and acquisitions. As President, Murphy is responsible for operations, administration, sales and growth. Murphy will report to French.

“RESULTS Technology has an extraordinary opportunity to help customers transform IT and deliver fundamentally more value to the businesses they serve,” commented John French, Chief Executive Officer. “I’m very proud to be part of an exceptional team of people who are committed to excellence in everything they do. RESULTS Technology has not only transformed current IT practices by focusing on the person rather than the technology, but is leading the way in bringing “Worry-free IT” to small business owners across Kansas City and St. Louis.”

Restructuring the leadership team also allows Mike Gilmore, Chief Technology Officer, to focus on expanding services including IT security (especially for bank clients), cloud computing solutions, and helping clients manage ever changing IT compliance regulations. “This transition allows our team to focus on meeting technology challenges that are impacting our clients,” says Gilmore.

Commenting on the team, French added, “Patrick, with his impressive leadership abilities and his successful sales track record, will complement the strong team that is already in place at RESULTS Technology. I want to congratulate Patrick for all he’s accomplished over the past several years helping transform RESULTS Technology to an industry leader in IT services and I’m excited about where he’ll take us as President. Our team was recently strengthened by the addition of Darla Liebl as Director of Marketing. This all means that I can devote more time to the part of this business that I enjoy most — developing customer relationships.”

French’s experience with the company dates back to 2003, when he served as CEO of Computer Source, a consulting firm providing technology products and services to over 1,000 clients in seven cities. Recognizing an opportunity to grow the firm’s client base of small businesses, Computer Source was re-invented and branded as RESULTS Technology in 2005. French also brings technology experience in the banking industry having served as Chairman and CEO of Bankline, a full service bank automation and data processing company.

Having spent over 25 years in sales and operations, Murphy has unique expertise in the technology industry. He has held several leadership positions in Fortune 500 companies as well as small businesses.

Murphy said, “For almost five years, I have worked with the best team at RESULTS Technology and have developed a deep admiration for the people and technology of this remarkable company. I am really excited about this new opportunity to continue to grow RESULTS.”

About RESULTS Technology

RESULTS Technology is a leading provider of proactive IT solutions for small and midsized businesses. Founded in 1992, our full-service technology solutions include RESULTS Information Technology Administration (RITA™), a family of Managed Services that provides our clients with the peace of mind that their network and the invaluable data it holds are properly maintained and secure. All of our services are delivered with a consultative approach and supported by our own in-house expert team of engineers. RESULTS Technology is one of only two IT companies in the region who have an SSAE16 certification. This certification is the gold standard for service organizations and ensures that our firm’s controls have been strictly assessed by a third party auditor. Headquartered in Lenexa, Kansas, RESULTS Technology is consistently ranked as one of the best IT firms in both Kansas City and St. Louis. The firm was named one of the Top 25 Small Businesses in 2014 by ThinkingBigger Media. For more information, visit www.resultstechnology.com or call 913-928-8300.

January 14th, 2015

Security_Jan12_BAny business can become the victim of security breaches on a mass scale, as shown by the debacle which recently eclipsed Sony and forced it to temporarily cancel the release of the blockbuster movie The Interview. Beneath the dramatic headlines are lessons for small business owners everywhere in how simple errors in IT security management can have grave consequences. These tips will help prevent your firm being the next to suffer Sony’s fate.

Don’t let basic security habits slip

Our modern-day instinct tells us that the answer to potential security breaches is to install new layers of antivirus software, firewalls and further encryption systems. While these are all worthy additions to your company’s armor of security shields, they will do little to help if good old-fashioned protective habits are allowed to slide.

Instill a disciplined, security-conscious mentality in your organization, and keep the messages simple so that staff remember and follow them. Focus on regularly changing passwords and keeping them secret, being vigilant about avoiding unexpected links in email messages, and limiting network access for the likes of external contractors to that which is absolutely necessary.

One of the ways hackers made their way into the Sony network was by tricking administrators into thinking they had a legitimate need for access: teach your staff to be careful, and praise cautiousness even if it turns out access is warranted. Encourage staff to flag up potential security lapses, and make sure they know that reports will be followed up and loopholes closed.

Take a flexible and agile approach to IT

IT changes, and so do the ways best suited to keeping it safe. This means it is vitally important to keep your IT systems up to date, and where necessary to do away with outdated practices that could leave your business technology exposed. This involves more than just ensuring that your network is running updated antivirus software to catch the latest bugs and worms – it means staying abreast of emerging methods to mitigate potential threats from hackers worldwide.

All of this uses staff and resources that your small business might not have – which is where outsourced managed services come in. Using a managed service provider as an add-on to your own IT team can give you extra flexibility and the ability to keep abreast of industry security developments, even when you lack the time to do so yourself.

Equally, know when it is time to ditch data – think of emerging social networks like Snapchat, which set messages to self-destruct after a set time, as your cue to make your data retention policy less permanent, particularly in relation to email. If you no longer have a business need or a regulatory requirement to retain information, then delete it – in the process you can limit the possible damage even if the worst should occur and you fall victim to an external attack.

Backup, backup, backup

The last thing you want in the event of a security breach is for it to hit your day-to-day operations – the potential damage caused by the hack itself is likely to give you enough to worry about. But that is exactly the situation Sony found itself in after its latest hack, with its email system down and staff forced to return to the days of pen, paper and even the fax machine.

As well as ensuring alternative means of communication remain open to your business in the aftermath of a possible attack, it is also vital to make sure that you retain access to the information most critical to your work. Regular, secured backups help ensure that, whatever happens, the show is able to go on and your firm’s productivity and revenue are not unduly hit. Engaging professionals to undertake your backups on a managed service basis also means this can happen routinely and without fail, while you stay focused on running your business.

Want to learn more about how to reduce your IT network’s vulnerability to attack? Get in touch with us today.

Published with permission from TechAdvisory.org. Source.

Topic Security
December 31st, 2014

security_dec24_BTake some time and research how companies are hacked and you will quickly come to realize that there are a wide variety of methods at a hackers disposal. One of the increasingly common, and effective strategies being employed is spear phishing. In early December 2014, a new spear phishing attack was uncovered, one that has proven to be quite effective against large businesses, and could possibly target small companies as well.

What is spear phishing?

Spear phishing is an advanced form of phishing where attackers troll the Internet for relevant information about you and then create a personalized email that is sent to you. This email is usually developed so that it appears to be coming from a friend or trusted partner and contains links to a site or program that can initiate an attack or steal information.

More often than not, these links are to websites where you enter account information, passwords, and even bank account details, or any other personal information which can be used to break into computers and even steal your identity.

What is this latest spear phishing attack?

This new form of spear phishing, being carried out by an organization who calls themselves FIN4, has actually been around since as early as mid 2013. When they attack Wall Street listed companies they are doing so to steal valuable plans and insider information.

What we know is that they send highly savvy and targeted emails to people at a company, trying to harvest Microsoft Outlook account information. Once they have this crucial data they then target others inside, or connected to, the organization, with the same email, while also injecting the code into ongoing messages. This method can spread the attack quickly, leading to a potentially massive security breach.

In the email examples of this phishing threat, the attackers write mainly about mergers and other highly valuable information. They also include a link to a forum to discuss the issues raised further. These emails come from people the recipient already knows, and the link is to a site that asks them to enter their Outlook account and password before gaining access. When this information is entered, it is captured by the attacker and used to launch more attacks.

What can we do to protect our systems?

From what we know, this attack is being carried out largely against law firms, finance companies, and other large organizations. While this discounts many small businesses, there is a good chance that the attackers will turn to small businesses operating with larger companies at some point.

Because this is an email-based attack, you need to be extra vigilant when opening all emails. Be sure to look at the sender’s address, and read the body of the email carefully. While hackers generally have good English skills, they aren’t fully fluent, which means you will notice small mistakes. Also, keep in mind previous emails sent by the recipient. If the tone and style is off, then the email may be fake.

It is important to always look carefully at all links in email messages. If a link looks suspicious, then ask the recipient for more information or to tell you where the link goes. If you come across any site asking you to enter account information, be extra careful. Look at the URL address in your browser, if it doesn’t say HTTPS:// before the address, then it may be a good idea to avoid this.

If you have any questions on spear phishing and how you can prevent it, contact us today to see how we can protect your business.

Published with permission from TechAdvisory.org. Source.

Topic Security
December 30th, 2014

BCP_Dec23_BWith a Disaster Recovery Plan and Business Continuity Plan, businesses need to ensure that a proper data and system backup solution is in place. There are many different ways to implement a backup solution, with one of the most common being online or cloud-based backup. While these systems are popular, there is still confusion over what exactly it is.

What exactly is online backup?

In a wide sense, online backup is a backup system where your files, folders, and even systems, are backed up to an offsite storage server over your Internet connection. Tech experts also refer to this service as remote or cloud-based backup.

When you back up your files and systems to an online solution, your files are stored off site, usually in redundant data centers. This means that should something happen to your files you can access the system via another computer and restore your backups onto that computer, as long as you have an Internet connection.

For many companies, this is arguably the most efficient form of backup, not because of the backup method itself, but because of the fact that your backups are stored remotely The chance your data will be accessible if your business faces disaster increase, as data can be recovered quicker than most other systems.

How do online backups work

Like most other technical systems out there, there are numerous varieties of online backups. Some of the most effective are image-based, which take a snapshot of a computer or server at a specific time and then upload this to the remote backup servers. This snapshot contains the whole system as it is and can be easily recovered.

Other solutions can be automated to back up specific files and folders, and run through a Web-based interface that can execute a backup from almost anywhere. Beyond this, many systems can be managed by a company like us. We can implement a system that works best for your company and your data, and then manage it so that your data will always be available when you need it. Should something go wrong, we can even help you recover your systems.

4 Benefits of online backup

Companies that implement an online-based backup have been able to realize the following benefits:
  1. Decreased recovery time - Because your data is stored online, as long as you have an Internet connection you can begin recovery at the click of a button; there is no having to go find your backup, then figure out how to recover it. Most companies see a generally reduced backup recovery time when they implement an online system.
  2. Increased backup reliability - Over time, physical systems break and need to be replaced, and this can happen at any time. Because online systems are managed by other companies, whose main job is to ensure backups are always available, you see increased reliability with these systems.
  3. Decreased costs - Physical backup systems can be costly, especially if you have a large number of systems or a large amount of data to back up. Many online providers charge a flat monthly fee that often works out to be less costly than other solutions. Beyond this, you don't need to invest in physical backup solutions and the storage space to house and maintain these. As a result you should see lower costs.
  4. Increased data availability - As long as you have an Internet connection, your data will be available. This means you don't have to worry about your offsite physical data being okay, if you have a problem or disaster strikes on your premises. With online services data is available when you need it.
If you would like to learn more about online backup, contact us today and let us reveal just how dynamic and effective our solutions can be. Don't wait until you have to face a backup issue to back up your vital data!
Published with permission from TechAdvisory.org. Source.